Infovibes, a leading Software Development company based in Pakistan, has been consistently delivering high-quality software services to esteemed clients. At Infovibes, we foster a thriving working culture that emphasizes collaboration, innovation, and continuous learning. As a tight-knit team, we take immense pride in supporting and nurturing each other's technical expertise, enabling us to tackle complex challenges with ingenuity and efficiency.
As a First Line Support Representative, your primary responsibility will be to provide prompt and effective assistance to clients, addressing their queries and technical issues. You will serve as the initial point of contact, ensuring a positive customer experience by delivering timely and accurate solutions.
- Bachelor's degree or equivalent.
- 1 -2 Years of commercial experiences
- Excellent English communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Customer-focused with a commitment to delivering high-quality support.
- Ability to work collaboratively in a team-oriented environment.
- Join our team and play a crucial role in ensuring client satisfaction through exceptional first-line support!
- Office Timing : 11 am – 8 pm (Onsite)
- Location : Bahira Town Phase 7 Rawapindi
- Client Query Resolution: Respond to client inquiries and technical issues through various channels, such as email, phone, and chat, ensuring timely and effective resolution.
- Technical Troubleshooting: Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating more complex problems to the appropriate teams.
- Documentation: Maintain detailed and accurate records of client interactions, troubleshooting steps, and resolutions to contribute to a comprehensive knowledge base.
- Customer Education: Assist clients in understanding product features and functionalities, providing clear and concise instructions to enhance their overall experience.
Collaboration: Collaborate with other support team members and departments to address recurring issues and contribute to continuous improvement initiatives.
Feedback Loop: Gather client feedback and insights to identify common trends or areas for improvement in products or services.
Professional Communication: Maintain a courteous and professional demeanor in all client interactions, effectively conveying technical information in a user-friendly manner.
